Frequently Asked Questions
Can an InstaCard be used to withdraw funds?globalcustomerservice
No. InstaCards can be used for online payments and verifications, but they cannot be used to withdraw funds at ATM.
Can I cancel a transaction made using an InstaCard?globalcustomerservice
Unfortunately, Instacard cannot cancel an authorization or transaction in process.
Once a transaction has been authorized, the merchant is given permission to collect the necessary funds to cover the cost. This permission is unable to be revoked, but the merchant can choose not to complete the transaction or to refund it.
Please contact the merchant to cancel or refund your purchase.
Can I use InstaCard on international purchases?globalcustomerservice
Yes! Instacards can be used on international purchases as long as the merchant accepts prepaid MasterCard.
There are no fees for international purchases, and the exchange rate is the posted MasterCard exchange rate at the time of purchase.
How long does it take to receive an InstaCard?globalcustomerservice
InstaCards are delivered instantly within 24 hours after successful payment.
I am looking for an anonymous payment method. How do you ensure my privacy?globalcustomerservice
When buying an InstaCard, no identity verification is performed and no ID or any other documents confirming a name or a residential address are required. You anonymously pay online and keep your complete privacy.
What are the countries from which I can purchase InstaCards?globalcustomerservice
You can buy InstaCards from any place in the world. You will get your InstaCard online within 24 hours after successful payment, irrespective of the country you are currently staying in.
What can I use to fund my InstaCard?globalcustomerservice
We support as funding sources:
- Bank Transfer
- Western Union
What information will I receive after I make a payment?globalcustomerservice
You will receive the following information within 24 hours after successful payment:
- Virtual MasterCard number
- Expiry Date
- CVV Code
What is a Virtual Card?globalcustomerservice
Virtual Card means that you will receive your MasterCard information (Card Number, Expiry Date, and CVV Code) online, but will not get the physical (plastic) card. Virtual Cards can be used for online payments and online registration/verification purposes. You cannot use a Virtual Card in traditional “offline” shops or ATMs.
Where can I use my InstaCard?globalcustomerservice
InstaCards can be used at any websites or online merchants, in any web-based shops and online stores or services, in short, anywhere on the Internet where payments by MasterCard are accepted (e.g. PayPal, eBay, Amazon, iTunes, Google, Facebook, Yahoo, Skype, GoDaddy, etc.).