Refund Policy

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the InstaCard that you have purchased from us, you can get your money back – no questions asked. You are eligible for a full reimbursement within 7 calendar days of your purchase.

After the 7-day period, you will no longer be eligible and won’t be able to receive a refund.

Please, remember that:

  • refund is only possible before you started using your InstaCard. As soon as the card has been used (for payment or verification), a refund of the card fee and/or remaining balance on the card is not possible
  • you will not be able to request a chargeback for any payment you made with your InstaCard

Refund Timelines
Refunds are performed using the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid. Usually, a refund takes 2-10 days but may take up to 45 days for certain payment methods.

Chargeback Policy
We’re committed to making sure you have a great experience with our services, so if you have any questions or issues with your purchase, we’d love to hear from you as soon as possible so we can help you resolve the issue. We try to respond to most inquiries via email within 24 hours during our business hours of Monday-Friday, 09:00-17:00.

If you need a refund for a purchase, please send us a refund request.

Please note that we will permanently close accounts from which we have received any chargebacks. Previous purchases will no longer be available for access in this case. Any PayPal disputes will automatically disable your account until the dispute is resolved.

All chargebacks and PayPal disputes, made without a request for a refund with us first, will be immediately reported to the European Internet Fraud Agency.

Contact us
If you have any additional questions or would like to request a refund, feel free to contact us.

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